NEW DELHI – The Indian government has formally notified new grievance redressal rules under the VB-G RAM G Act, 2025, establishing a stringent 15-day timeframe for the resolution of public complaints. This significant step aims to streamline and expedite the process through which citizens can seek redressal for various issues.

According to the newly introduced protocols, preliminary inquiries into any lodged grievance must be completed within seven working days. The comprehensive framework ensures that all complaints will be systematically recorded, providing a clear audit trail and accountability.

Multiple Channels for Submission

The Rural Development Ministry has outlined a variety of methods through which individuals can submit their grievances. These include in-person submissions, sending complaints via speed post, utilising a specially designated digital platform, or through telephone helplines. State governments also retain the flexibility to determine and implement any other suitable modes for grievance submission, broadening accessibility for citizens across the country.

Once a grievance is lodged, complainants will be afforded the opportunity to present their cases, ensuring their perspectives are heard and considered during the resolution process. A key feature of these new rules is the provision for escalation: any issues that remain unresolved within the stipulated deadlines will be advanced for further scrutiny and resolution at higher levels.

This notification underscores the Centre's commitment to enhancing transparency and efficiency in public service delivery and administration. The uniform deadline and structured approach are designed to foster greater trust in government mechanisms by ensuring timely and accountable responses to citizens' concerns.